Privacy policy

Privacy Policy

Last Updated: October 13, 2025

At NeonOaks, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this policy.

1. About NeonOaks

NeonOaks operates this online store, including all features, content, tools, and services made available through the website (collectively, the “Services”). Our store is powered by Shopify, which enables us to offer a secure and seamless shopping experience.

2. Information We Collect

We may collect or process the following types of personal information:

a. Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

b. Payment Information

  • Credit/debit card details

  • Payment method

  • Transaction ID and related details

c. Account Information

  • Login credentials

  • Preferences and saved settings

d. Purchase & Transaction Data

  • Products viewed, added to cart, purchased, returned, or exchanged

e. Technical Data

  • IP address

  • Browser and device type

  • Access time and referring URLs

f. Communication Data

  • Emails, messages, or inquiries submitted to customer support

3. How We Collect Information

We collect information through the following means:

  • Directly from you, when you place an order, create an account, or contact us

  • Automatically, through cookies, analytics tools, and your interactions with our site

  • From third-party service providers, such as Shopify and payment gateways

  • From business partners, for marketing or service improvement purposes

4. How We Use Your Information

Your information may be used for the following purposes:

  • To process and fulfill orders, payments, returns, and deliveries

  • To personalize your experience and provide tailored product recommendations

  • To communicate with you regarding your orders, account, or inquiries

  • To send promotional emails or offers (you can unsubscribe at any time)

  • To detect and prevent fraud, unauthorized transactions, or security issues

  • To comply with legal obligations or respond to lawful requests

5. Sharing of Personal Information

We may share your personal information with:

  • Shopify, for hosting and ecommerce services

  • Trusted service providers, such as logistics partners, payment processors, and marketing platforms

  • Legal authorities, when required by law or to protect our legal rights

  • In connection with business transfers, such as mergers or acquisitions

6. Our Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify collects and processes some of your information to provide their services. For more information about how Shopify handles your data, visit the Shopify Privacy Policy.

To manage your Shopify data preferences, visit the Shopify Privacy Portal.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites. Please review their privacy policies before sharing any information.

8. Children’s Privacy

Our services are not directed to individuals under the age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If you believe a child has provided personal information, please contact us to request deletion.

9. Data Security & Retention

We implement reasonable security measures to protect your personal information. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

10. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated data

  • Request deletion of your data

  • Object to processing or request data portability

  • Unsubscribe from promotional communications at any time

To exercise your rights, contact us using the details provided below. We may require identity verification before processing requests.

We will not discriminate against you for exercising your legal rights.

11. International Transfers

Your personal information may be transferred and processed outside of your country, including in countries where data protection laws may differ. When required, we use safeguards such as Standard Contractual Clauses to protect your data.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, or would like to exercise your privacy rights, please contact us at:

📧 Email: neonoakslimited@gmail.com
🕒 Business Hours: Monday to Saturday, 10:00 AM – 10:00 PM